Contact details
https://www.royalclouds.nl/contact/Complete and correct contact details, company identity, and address are clearly present on the contact page.
Official VOA EU Inspection Report
Inspection report for RoyalClouds
This report shows the latest saved VOA EU assessment across 15 European webshop control areas.
REJECT
Score 26/100
Recommendation
REJECT
Score
26/100
Inspection points
15
Created
2026-09-28 13:06:55
Summary
The RoyalClouds webshop meets many basic requirements such as contact details, privacy policy, return policy, general terms, shipping, complaints procedure, and warranty. However, valid URLs and content are missing for cookies, pricing, checkout, product safety, discounts, and accessibility, which are essential components for EU e-commerce compliance.
Assessed inspection points
Privacy policy / GDPR
https://www.royalclouds.nl/privacybeleid/A comprehensive privacy policy with GDPR information is available, describing data processing and consumer rights.
Cookies and tracking
www.royalclouds.nlThe cookie page has an invalid URL and missing content, making cookie consent and tracking not demonstrable.
Return rights / right of withdrawal
https://www.royalclouds.nl/retour-en-herroepingsbeleid/The return and withdrawal policy is clearly described and complies with EU directives including return procedure and costs.
Digital withdrawal / return function
https://www.royalclouds.nl/retour-aanmelden/A digital return and withdrawal function with a working form is available for customers.
Terms and conditions
https://www.royalclouds.nl/algemene-voorwaarden/General terms and conditions are present, detailed, and contain all necessary legal provisions.
Shipping and delivery
https://www.royalclouds.nl/verzenden-levering/Delivery information, shipping costs, and delivery times are clearly described including EU-wide delivery conditions.
Complaints / ADR
https://www.royalclouds.nl/klachten/There is a complaints procedure with contact options, but ADR information is not explicitly mentioned.
Price transparency
www.royalclouds.nlNo valid URL or content available to verify price transparency including taxes and costs.
Checkout / payment obligation
www.royalclouds.nlCheckout page is missing or inaccessible, making payment obligation and total costs not demonstrable.
Legal guarantee / conformity
https://www.royalclouds.nl/algemene-voorwaarden/Legal warranty and conformity information are included in the general terms and conditions.
Product safety / product information
www.royalclouds.nlNo valid URL or information on product identification, manufacturer, or safety information is present.
Discounts / reference prices
www.royalclouds.nlNo information or page available about discounts or correct reference prices.
Cross-border sales
https://www.royalclouds.nl/verzenden-levering/Clear information on cross-border sales, delivery areas, and transparency is present.
Digital accessibility
www.royalclouds.nlDigital accessibility is not demonstrable due to missing or invalid URL and content.
Positive points
- Complete and correct contact details and company information
- Comprehensive and clear privacy policy with GDPR information
- Clear and compliant return and withdrawal policy
- Digital withdrawal function with working form
- Detailed general terms and conditions including warranty information
- Clear shipping information including EU-wide delivery conditions
- Available complaints procedure with contact options
- Transparency about cross-border sales and delivery area
Points for improvement
- Cookie policy and consent are missing or inaccessible
- No valid URL or content for price transparency
- Checkout page is missing or inaccessible
- Missing information on product safety and responsible market participant
- No information on discounts and reference prices
- Digital accessibility of the webshop is not demonstrable
- ADR information in complaints procedure is missing
- Cookies en tracking: The cookie page has an invalid URL and missing content, making cookie consent and tracking not demonstrable.
- Prijstransparantie: No valid URL or content available to verify price transparency including taxes and costs.
- Checkout / betalingsverplichting: Checkout page is missing or inaccessible, making payment obligation and total costs not demonstrable.
- Productveiligheid / productinformatie: No valid URL or information on product identification, manufacturer, or safety information is present.
- Kortingen en referentieprijzen: No information or page available about discounts or correct reference prices.
- Digitale toegankelijkheid: Digital accessibility is not demonstrable due to missing or invalid URL and content.
Note about the URLs used
Several checkpoints such as pricing, checkout, product safety, discounts, and accessibility refer to the same invalid URL, complicating the verification.
Important to know
This report shows the latest saved AI inspection. The official and current trustmark status is always shown on the webshop's certificate page.