Contact details
https://parfumsshop.nl/contact/Complete and correct contact details, company name, address, and Chamber of Commerce number are clearly present on the contact page.
Official VOA EU Inspection Report
Inspection report for parfumsshop.nl
This report shows the latest saved VOA EU assessment across 15 European webshop control areas.
REJECT
Score 76/100
Recommendation
REJECT
Score
76/100
Inspection points
15
Created
2026-11-09 11:57:00
Summary
The webshop parfumsshop.nl demonstrably meets most basic requirements for European e-commerce, such as contact details, privacy policy, right of withdrawal, general terms and conditions, pricing, and checkout. There is a clear exclusion of the right of withdrawal for opened perfumes. However, the technical functioning of cookies and the actual operation of the digital withdrawal button cannot be fully verified based on the static page information. Also, explicit information about the ADR complaints procedure is not visible. Therefore, the recommendation is doubt.
Assessed inspection points
Privacy policy / GDPR
https://parfumsshop.nl/privacy-policy/There is a comprehensive privacy policy with GDPR information and contact details of the data protection officer.
Cookies and tracking
https://parfumsshop.nlThere is text about cookies, but the technical functioning of cookie consent and tracking cannot be determined from the static page information.
Return rights / right of withdrawal
https://parfumsshop.nl/terugbetaalde-retourneringen/Right of return and withdrawal are clearly described, including exceptions for opened perfumes.
Digital withdrawal / return function
https://parfumsshop.nl/terugbetaalde-retourneringen/There is a digital withdrawal function available via the return page, but its actual operation and usability cannot be verified.
Terms and conditions
https://parfumsshop.nl/algemene-voorwaarden-parfumsshop-nl/General terms and conditions are complete and contain all mandatory elements such as right of withdrawal, pricing, delivery, and complaints.
Shipping and delivery
https://parfumsshop.nl/algemene-voorwaarden-parfumsshop-nl/Delivery information, shipping costs, and delivery times are included in the general terms and conditions.
Complaints / ADR
https://parfumsshop.nl/algemene-voorwaarden-parfumsshop-nl/A complaints procedure is described in the general terms and conditions, but explicit ADR information is missing or not clearly visible.
Price transparency
https://parfumsshop.nlPrices include VAT and any mandatory costs are transparently stated.
Checkout / payment obligation
https://parfumsshop.nlCheckout clearly shows that the customer incurs a payment obligation and total costs are visible before ordering.
Legal guarantee / conformity
https://parfumsshop.nl/algemene-voorwaarden-parfumsshop-nl/Legal warranty and conformity are described in the general terms and conditions.
Product safety / product information
https://parfumsshop.nlProducts are clearly identified and the responsible market participant is mentioned where applicable.
Discounts / reference prices
https://parfumsshop.nlNo price promotions or discounts are visible, so this checkpoint is not applicable.
Cross-border sales
https://parfumsshop.nl/algemene-voorwaarden-parfumsshop-nl/There is transparency about countries, delivery conditions, and payment options for cross-border sales.
Digital accessibility
https://parfumsshop.nlDigital accessibility appears present but cannot be fully verified without dynamic testing.
Positive points
- Complete and correct contact and company details
- Comprehensive and clear privacy policy with GDPR information
- Clear return and withdrawal conditions with hygiene exceptions
- Complete and transparently formulated general terms and conditions
- Prices including VAT and transparent cost information
- Clear checkout with payment obligation
- Product safety and responsible market participant mentioned
Points for improvement
- Check and improve the technical functioning of cookie consent and tracking
- Verify the operation and usability of the digital withdrawal button
- Add explicit ADR complaints information if applicable
- Conduct dynamic accessibility tests to confirm digital accessibility
- Cookies en tracking: There is text about cookies, but the technical functioning of cookie consent and tracking cannot be determined from the static page information.
- Digitale herroepingsfunctie: There is a digital withdrawal function available via the return page, but its actual operation and usability cannot be verified.
- Klachten / ADR: A complaints procedure is described in the general terms and conditions, but explicit ADR information is missing or not clearly visible.
- Digitale toegankelijkheid: Digital accessibility appears present but cannot be fully verified without dynamic testing.
Note about the URLs used
Some URLs are used for multiple checkpoints, which is acceptable as long as the content is relevant for each point.
Important to know
This report shows the latest saved AI inspection. The official and current trustmark status is always shown on the webshop's certificate page.