Contact details
https://nmn-expert.com/nl/contactThe webshop displays complete and correct contact details including company name, address, Chamber of Commerce number, and email on an accessible page.
Official VOA EU Inspection Report
Inspection report for NMN-Expert
This report shows the latest saved VOA EU assessment across 15 European webshop control areas.
APPROVE
Score 100/100
Recommendation
APPROVE
Score
100/100
Inspection points
15
Created
2026-08-26 17:36:15
Summary
The NMN-Expert webshop demonstrably complies with the basic European e-commerce requirements with clear contact details, privacy policy, cookie policy, return and withdrawal rights, general terms and conditions, shipping information, complaints procedure, price transparency, checkout process, warranty information, product safety, discount information, cross-border sales information, and digital accessibility. No immediate minor improvements are visible. The webshop shows transparency and completeness in the presented information.
Assessed inspection points
Privacy policy / GDPR
https://nmn-expert.com/nl/privacy-statementA comprehensive privacy policy is present that complies with GDPR requirements, clearly explaining data processing, rights, and DPO contact information.
Cookies and tracking
https://nmn-expert.comCookie policy is present with information on cookie types, consent, and management via cookie banner and browser settings.
Return rights / right of withdrawal
https://nmn-expert.com/nl/verzendbeleid#retourbeleidReturn and withdrawal policy is clearly described with conditions, deadlines, costs, and procedure including link to form.
Digital withdrawal / return function
https://nmn-expert.com/nl/retour-aanmeldenA digital withdrawal function is available via an online form on a dedicated page.
Terms and conditions
https://nmn-expert.com/nl/algemene-voorwaardenGeneral terms and conditions are complete and clear, including information on ordering, cancellation, payment, delivery, withdrawal rights, and liability.
Shipping and delivery
https://nmn-expert.com/nl/verzendbeleidShipping information is transparent with costs, free shipping thresholds, delivery times, carriers, and pickup options.
Complaints / ADR
https://nmn-expert.com/nl/klachtenThere is a complaints procedure with contact details, handling timeframe, and reference to the ODR platform.
Price transparency
https://nmn-expert.comPrices are VAT inclusive, clearly and transparently displayed with reference to shipping costs and any discounts.
Checkout / payment obligation
https://nmn-expert.comCheckout shows clear payment obligation and total costs before ordering, in accordance with requirements.
Legal guarantee / conformity
https://nmn-expert.com/nl/algemene-voorwaardenLegal warranty and conformity are described in the general terms and conditions.
Product safety / product information
https://nmn-expert.comProducts are clearly identified with manufacturer/importer and relevant safety information, including legal restrictions for EU use.
Discounts / reference prices
https://nmn-expert.comDiscounts and discount codes are clearly described with conditions and limitations.
Cross-border sales
https://nmn-expert.com/nl/verzendbeleidCross-border sales are transparent with country information, shipping costs, and delivery conditions within the EU.
Digital accessibility
https://nmn-expert.comDigital accessibility is present on the webshop, with accessible navigation and information.
Positive points
- Comprehensive and clear privacy policy compliant with GDPR
- Complete and transparent return and withdrawal information with digital registration option
- Clear general terms and conditions with extensive information on rights and obligations
- Transparent shipping and delivery information including free shipping thresholds
- Clear complaints procedure with reference to European ODR platform
- Product safety and legal restrictions clearly communicated
Points for improvement
No separate points for improvement were mentioned.
Note about the URLs used
Some URLs are used for multiple checkpoints, which shows efficiency but has no negative impact.
Important to know
This report shows the latest saved AI inspection. The official and current trustmark status is always shown on the webshop's certificate page.