Inspection report for Zilvervisje.nl

Clear and complete contact details, company name, address and email are present on a dedicated contact page.

There is a clear privacy statement explaining data processing, purposes, retention periods and consumer rights.

Cookie usage is disclosed with functional cookies only, no unnecessary tracking, and a consent button is present.

Return rights and conditions are clearly described including period, product conditions and return address.

A digital return form is available allowing consumers to easily register a return.

General terms and conditions are complete and include all mandatory elements such as ordering process, payment, delivery and liability.

Shipping costs, delivery times and delivery conditions are clearly described on a dedicated page.

There is a complaints procedure with contact details and reference to the European ODR platform.

Prices include VAT and any shipping costs are clearly stated before ordering.

Checkout is clear and shows the order button; payment obligation is explained via confirmation and payment method, but explicit text about payment obligation could be improved.

Legal warranty and conformity are mentioned in the general terms and conditions.

Products are clearly identified and responsible market participant is stated; safety information is present where relevant.

There is information about shipping and returns within the Netherlands; no explicit country restrictions, so cross-border sales are transparent.

The webshop is digitally accessible with clear navigation, text and buttons; no technical barriers visible.